Help

Player support

Answers to the questions we get most about our games, and a real person to email when they do not cover it.

Contact us

Email hello@tarakan.app and we will get back to you, usually within two business days. Bug reports, feedback, and ideas for our games are all welcome.

Reporting a problem

The more of this you can tell us, the faster we can fix it:

  • The game you are playing, and where in it the problem happens.
  • Your device (for example iPhone 14, Pixel 8) and its operating system version.
  • When it started happening, and whether it happens every time.
  • What you were doing when it happened, and what you expected instead.
  • A screenshot or screen recording if you have one.
Email support

Common questions

Do your games cost anything?

No. Our games are free to play with no in-app purchases. Ads pay for them.

What kind of ads do they show?

Only non-personalised ads with age-appropriate (G-rated) content, for every player in every country. We do not build advertising profiles or track players across apps. Where a game offers a reward for watching an ad, watching it is always your choice.

Is my progress saved, and can I move it to a new phone?

Progress is saved on your device. Our games have no accounts and ask for no personal details, so there is nothing to sign in to and progress does not follow you to a new device. Deleting a game also deletes its saved progress.

Do your games work offline?

Yes, you can play without a connection. Features that reach the internet, such as ads and shared daily challenges, need you to be online.

Are your games suitable for children?

Our games are made for a general audience that includes children. There is no chat, no user-generated content, no account, and nothing to buy, and we apply children's privacy protections to every player.

How do I turn off sound, vibration, or reminders?

Each game has a Settings screen with its own switches for sound effects, music, vibration, and reminder notifications. You can also switch off notifications for a game in your device settings.

What information do your games collect?

Only limited device and app data used to run the game, show non-personalised ads, understand gameplay in aggregate, and fix crashes. The full detail is in our Privacy Policy.

I have an idea for a game. Will you read it?

Yes. We read every message, and player suggestions have changed what we build more than once. Email us and tell us what you would like to see.

Mess AboutAbout the game →

Privacy and children's data

Our Privacy Policy explains exactly what our games collect and who processes it. Parents and guardians who want to know what information relates to their child's device, ask us to delete it, or refuse further collection can write to privacy@tarakan.app.